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Welcome to Domestico , Bringing convenience to you!

Customer Service

  • Shipping & Delivery

    We offer free delivery for purchases over N2000 , only to locations within Lagos state. The approriate delivery charges would apply for delivery to other states in Nigeria. Currently we do not offer warehouse pickup, only home delivery is available.

    Prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery.

  • Privacy & Security

    We respect your privacy and want you to understand how your information is used. We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.

    Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your debit/credit card and telephone numbers, name and address. Domestico.com.ng is so confident in our systems that we ensure 100% safety in the transactions you make with us.

  • Returns & Replacements

    We guarantee your complete satisfaction and want to make sure you are happy with the purchasing experience. If you have changed your mind on an item, no problem - we make returns easy. You can return your product within 7 days of delivery by simply calling us at 0818 338 0130 or emailing us at customerservice@domestico.com . Your refund will exclude delivery fees and/or a restocking fee and can only be made if the merchandise is in "as-new" condition. To be eligible for return, mattresses and box springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind.

    We do our best to make your delivery successful. However, sometimes issues may arise that are beyond our control. If you need additional assistance, please reach out to our Customer Care team within 48 hours of delivery.

  • Ordering

    Once you've entered in your shipping address during the order process and completed the order. It takes between 5 - 13 day depending on the item ordered. Kitchen equipments are delivered within 2-5 days.In some cases, items are shipped from warehouses which prevents us from providing you with a firm date. In these cases, you will see an estimated date and our Customer Care team will call you to schedule your delivery.

    The delivery date of your order can be changed up until we prepare your order for delivery, usually 48 hours before your delivery date. To change the date of delivery, contact the customer service team number provided in the email confirmation or send us an email at customerservice@domestico.com.ng.

  • Payment, Pricing & Promotions

    We provide several types of payment for your convenience which are online payment, payment on delivery or instalment payment.

  • Viewing Orders

    To view your orders, login to the website to view your account information in the 'My account' section. You can view all your previous transactions and the expected delivery date.

  • Updating Account Information

    To update your account information, login to the website and go to the 'My account' options to edit your details,where you can change your address, email, phone number, password, or payment options. Please note that any changes made to your account will not update information on an already-placed order. To change information for an order, please reach out to our Customer Service team.